7-Days Refund & Exchange policy – Alam Creations

At Alam Creations, your satisfaction is our priority. We offer a 7-day easy return and refund policy for all eligible items across Rawalpindi, Islamabad, and Pakistan.

✅ Who Can Return?

To be eligible for a return:

  • The product must be unused, in original condition, and with original packaging.
  • Proof of purchase (invoice or receipt) is required.
  • Return request must be made within 7 days of delivery.

❌ Non-Returnable Products

Certain items cannot be returned under any circumstances:

  • Perishable goods (flowers, food items)
  • Intimate wear, personal care, or sanitary products
  • Hazardous items, flammable liquids, and gases
  • Gift cards or discount vouchers
  • Downloadable software or digital files

🔄 Exchanges & Defective Products

We offer free exchanges for items that arrive damaged or defective. To initiate an exchange, please email info@alamcreations.com with your order details and photos of the product.

💰 Refund Process in Pakistan

Once your returned product is received and inspected:

  • We will send you an email confirmation.
  • If approved, your refund will be processed within a few working days via your original payment method.

⏳ Late or Missing Refunds?

  • First, check your bank account or credit card.
  • Then contact your payment provider.
  • Still no update? Contact us at info@alamcreations.com for support.

📦 Return Shipping Costs

  • Customers are responsible for return delivery costs.
  • Delivery charges are non-refundable.
  • For high-value returns, consider tracked courier services in Pakistan (e.g., POSTEx, BlueEx, TCS, Leopards, M&P).

🎁 Gifts

  • If the product was marked as a gift and shipped directly, you’ll receive store credit upon return.
  • If it wasn’t marked as a gift, the refund will go to the original buyer.

📍 Return Address:

Rwp Alam Creations warehouse/return address (Contact Us at Whatsapp)

📞 Need Assistance?

For any queries regarding refunds, returns, or exchanges, feel free to contact us:
📧 info@alamcreations.com
🌍 Serving customers across Rawalpindi, Islamabad & all over Pakistan.