At Alam Creations, we want customers to feel confident when shopping with us. This Refund & Return Policy explains the general process for returns, exchanges, damaged items, and refunds for purchases made through our ecommerce store.
If you need case-specific help with an order, please contact our support team at info@alamcreations.com as soon as possible and include your order details.
To be eligible for a return, an item should generally be unused, in its original condition, and returned with original packaging, tags, accessories, or inserts if applicable. We may ask for proof of purchase, order number, photos, or other details to review the request.
Return requests should be made within a reasonable time after delivery. Requests made after an extended delay may not be accepted unless the issue relates to damage, wrong item delivery, or another verified problem.
If you receive a damaged, defective, incomplete, or incorrect item, please contact us promptly at info@alamcreations.com with your order number and clear photos of the issue. We will review the matter and advise on the next steps, which may include replacement, exchange, store credit, partial refund, or full refund depending on the circumstances.
Customers should report shipping damage or wrong-item issues as soon as possible after delivery so the matter can be investigated efficiently.
Certain items may not be eligible for return or refund due to their nature, hygiene considerations, customization, or clearance status. Examples may include:
If you are unsure whether an item is returnable, please contact support before sending it back.
To request a return or refund review, contact us at info@alamcreations.com with:
Please do not return items without first contacting support and receiving return instructions. Unauthorized returns may delay review or may not be accepted.
Once a returned item is received, we may inspect it to verify its condition and eligibility. Approval of a refund, exchange, replacement, or store credit depends on the inspection outcome and the reason for return.
If the returned item does not meet eligibility conditions, we may decline the request or offer an alternative resolution where appropriate.
If a refund is approved, it will generally be issued to the original payment method used for the purchase, unless another method is agreed where practical. Refund timing may vary depending on the payment provider, bank processing, or the original method of payment.
Original shipping charges may be non-refundable unless the return is due to our error, a wrong item, or a verified defective product. Any deductions, where applicable, will be communicated during the review process.
Where stock is available and the situation qualifies, we may offer an exchange or replacement instead of a refund. Exchanges may be subject to product availability, size or variant availability, and customer confirmation.
If the requested replacement is unavailable, we may offer an alternative item, store credit, or refund depending on the case.
Customers may be responsible for return shipping costs unless the return is due to a verified defect, damage on arrival, or an error on our part. We recommend using a trackable return method where appropriate, as we cannot guarantee receipt of items that are lost in transit back to us.
After return approval and receipt of the item, please allow a reasonable processing period for inspection and decision. Once approved, any refund or replacement will be processed as soon as reasonably possible, though payment reversal timing may depend on third-party banking or payment systems.
If you need to cancel an order, please contact us immediately. Orders may only be canceled before processing or dispatch. Once an order has been prepared or shipped, cancellation may no longer be possible and the matter may need to be handled under the return process instead.
For any return, refund, exchange, or delivery issue, please contact Alam Creations at info@alamcreations.com. Customers should contact support for case-specific help so we can review the situation and guide them on the proper next steps.
